Editorial Policy

Our mission

We publish practical, accurate and accessible technology guidance that helps people solve real problems. Our guides are written for readers first – not for search engines and not for advertisers.

Topic selection

We choose topics based on common problems reported by real users, questions sent through our contact page, and changes in widely used products such as Windows, Microsoft 365 and Android. We avoid topics where we cannot provide reliable, verifiable guidance.

Research and sources

• Technical steps are checked against primary sources: official documentation from software and hardware vendors (for example Microsoft Learn and Microsoft Support, Google’s Android Help), standards bodies and government cyber security agencies such as the UK National Cyber Security Centre (NCSC), the US Cybersecurity and Infrastructure Security Agency (CISA) and the US National Institute of Standards and Technology (NIST).
• Sources we rely on are listed at the end of each guide under “Sources and further reading”.
• We do not cite sources we have not checked, and we do not attribute claims to organisations that did not make them.

Writing standards

• Safety first. Steps are ordered from least to most risky. Any step that may cause data loss, affect a warranty or require administrator rights is clearly flagged.
• Plain English. We explain technical terms when we first use them and avoid unnecessary jargon.
• Honest about limits. If a problem usually needs a professional repair or the device owner’s IT department, we say so.
• No invented experience. We do not publish fabricated hands-on tests, benchmarks, reviews, quotes or personal anecdotes. Comparisons are based on published specifications and documented behaviour, and are labelled as such.

Use of AI tools

We may use AI writing assistants to help research outlines, draft text or check clarity. AI tools can make mistakes, so:

1. every AI-assisted draft is reviewed in full by a human editor before publication;
2. technical claims are verified against the sources listed on the page;
3. the editor – not the tool – is accountable for what we publish;
4. we never use AI to mass-produce pages or to publish content that has not been reviewed.

Our content management system can create AI-assisted drafts only; publishing always requires a human decision.

Independence and advertising

Our editorial decisions are independent of advertising. We do not accept payment to cover, rank or recommend products. Adverts, where shown, are labelled “Advertisement”, served automatically by Google AdSense, and placed so that they cannot be confused with our content or navigation.

Keeping guides up to date

Each guide shows its publication date and, when relevant, the date it was last meaningfully updated. We review guides when products change and when readers report problems. Outdated guides are either updated, clearly labelled, or removed.

Corrections

We correct errors promptly and transparently. See our corrections policy.

Feedback

If you believe a guide falls short of these standards, please contact us.